Carphone whorehouses reply...

Is it possible that they make me Grrr more every time I speak to them!!?!??

Thank you for your e-mail received on the 6th March 2006. I appreciate your patience in awaiting a reply.
I am sorry to learn of your experience trying to contact our Customer Services Team. At busy times, we do have to operate a call queuing system to ensure that we answer calls fairly and efficiently. However, it is never our intention to leave anyone waiting for the length of time you have experienced.
I am sorry to hear you wish to cancel your contract with Vodafone and The Carphone Warehouse. Your current contract terminates on the 31st March 2006. To begin the process of disconnecting your account please contact our Loyalty Department on 0208 896 5491.
Once you have spoken to our Loyalty Team they will issue you with a Disconnection Request number (DRN). As per the terms and conditions of your contract we require thirty days written notice for disconnection. Therefore, once you have obtained your DRN you will be required to provide 30 days written notice. Your disconnection request is to be sent to the address shown below:
Disconnections Management
The Carphone Warehouse Limited
1 Portal Way
London
W3 6RS
Please include
* Name, address, contact details, signature.
* Mobile number
* Reason for disconnection
* If a PAC number is required.
Your signature is also required on the letter. It is important to know, that we require customers to send this recorded delivery or get by proof of postage (free from your post office) as we would require this information if your request is not received by us. Once we have received your request, the 30 days will start from that date. Any line rental paid in advance will be credited back to your account. You will then receive your final invoice to advise of any balance outstanding and you are liable for all charges on your account until it is disconnected.
If you wish to keep your number to transfer to another Mobile Network or Service Provider, you will need to request a Port Authorisation Code (PAC). Please discuss your requirements with our Loyalty Advisor. To obtain your PAC number you will need to contact our Loyalty Team on 0208 896 5491. Once you have received your PAC number you will need to contact your new provider and inform them of the number. Once they have transferred your number they will then contact us to disconnect your account. This can take 7-10 working days for this process to be completed. Your account with us will need to be active for the transfer to be processed.
The PAC number will expire after 30 days. If you do not use your PAC number within this time your account with us will not be disconnected and you will be liable for any charges incurred. You will then need to request another PAC number or provide written confirmation of your request for disconnection.
Your current outstanding balance up to the date of the 14th March 2006 is at the amount of £7.72 (excluding VAT). You currently have used 91:58 minutes out of your calling allowance of 1000 minutes and £0.10 out of your £10.21 Value bundle. You have also used 0 minutes out of 50 3G Video bundle.

OK... And now the good bit.. My reply:-


I appreciate your response but it is far too late for me to be ringing your customer retention as it was them fools that kept me on hold for nearly an hour in the first instance! I have sent 4 letters to you’re your 1 portal way address to different departments. All have been sent recorded delivery. If you look at my Vodafone bill, the balance is seven pound odd purely because of the time wasted trying to end my contract. There is no way that I am spending any more of my money trying to get in touch with you. The last direct debit will be coming from my bank account at the end of next month.